At Better Dot Com, we believe great style should come with a better shopping experience. That’s why we offer free shipping on all orders.
1. Free Shipping
We offer free shipping on all orders, with no shipping fee charged to customers at checkout.
Free shipping applies to eligible delivery destinations served by our store. Any applicable taxes, customs duties, import fees, or other government charges are separate from shipping and may be the customer’s responsibility.
2. Order Processing
Orders are processed after they are successfully placed and confirmed. Processing times may vary depending on order volume, product availability, holidays, and other circumstances.
During busy periods, processing may take longer than usual. We will make reasonable efforts to process orders promptly.
3. Delivery Times
Delivery times vary depending on the destination, shipping carrier, customs clearance, and other factors outside our control.
Any delivery estimates displayed at checkout or communicated after an order is placed are estimates, not guaranteed delivery dates. Delays may occur due to weather, carrier disruptions, customs inspections, or other unforeseen circumstances.
4. International Shipping
We ship to eligible destinations supported by our store. Available destinations may vary based on shipping coverage and operational restrictions.
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are separate from our free-shipping offer.
Customers should review their local import requirements before placing an international order.
5. Order Tracking
When tracking is available for an order, we will provide tracking information once the order has been dispatched. Tracking updates may take time to appear and may vary by carrier and destination.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at betterdotcomofficial@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Better Dot Com is not responsible for delivery issues caused by inaccurate or incomplete addresses supplied by customers.
7. Delayed, Lost, or Damaged Orders
If your order is delayed, appears to be lost, or arrives damaged, please contact us at betterdotcomofficial@gmail.com with your order number and relevant details.
We will review the situation and work with the shipping carrier or relevant fulfillment partner where appropriate. Resolution will depend on the circumstances and applicable consumer protection laws.
8. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
For additional information, please review our Refund and Return Policy.
9. Contact Information
For questions about shipping or an existing order, please contact us:
Business Name: Better Dot Com LLC
Email: betterdotcomofficial@gmail.com
Phone: +1 564-544-7455
Business Address: 30 N Gould St, STE R, Sheridan, Wyoming 82801, United States
EIN: 85-3239738
We are happy to help with questions about your order and delivery.