Refund policy

At Better Dot Com LLC, we want you to have a positive shopping experience. This Refund and Return Policy explains the terms and procedures for returns, exchanges, order cancellations, and refunds for purchases made through our website.

1. Returns

Return eligibility depends on the items purchased and the terms applicable to your order.

Where returns are accepted, items must be returned in the same condition in which they were received, unworn and unused, with original tags attached and in their original packaging, unless otherwise specified in the return instructions.

We reserve the right to assess returned items and adjust a refund where permitted by law if an item has been used, damaged, or handled beyond what is reasonably necessary to inspect its condition and suitability.

To confirm whether your purchase is eligible for return, please contact us before sending any items back.

Nothing in this policy limits any mandatory return or remedy rights available under applicable consumer protection laws.

2. How to Start a Return

To request a return, please email betterdotcomofficial@gmail.com with the following information:

Your order number.
The item you wish to return.
The reason for your return.
Photographs of the item, if relevant to your request.

Please contact us before shipping any item back. Our team will review your request and provide the appropriate return instructions if your return is accepted.

Unless we state otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.

Please do not send returns to our business mailing address unless we specifically confirm that it is the correct return destination.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged or defective, or you receive an item different from what you ordered, contact us as soon as possible at betterdotcomofficial@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging where appropriate.

We will review the issue and advise you on the next steps. Where an item is defective, damaged, incorrectly supplied, or otherwise does not conform to applicable legal requirements, available remedies will be provided in accordance with applicable law.

4. Exceptions and Non-Returnable Items

Certain items may be excluded from change-of-mind returns where the exclusion is disclosed before purchase and permitted by applicable law.

Any product-specific return restrictions will be communicated on the relevant product page or through the applicable purchase terms.

Nothing in this section excludes rights or remedies that cannot legally be excluded, including rights relating to defective, misdescribed, or non-conforming goods.

If you have questions about whether a specific item is eligible for return, please contact us before submitting your request.

5. Exchanges

If you would like to exchange an item for another size, color, or product, please contact us at betterdotcomofficial@gmail.com before returning it.

Exchanges are subject to product availability and the applicable terms of purchase. Our team will explain the available options and provide instructions where an exchange can be accommodated.

If an exchange is unavailable, we will explain any applicable alternatives, subject to your statutory rights.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at betterdotcomofficial@gmail.com, including your order number.

Cancellation requests are subject to the order's processing and shipping status, the applicable purchase terms, and any cancellation rights provided by law.

Once an order has been dispatched, we may be unable to cancel it through our order-processing system. However, this does not affect any statutory cancellation rights you may have.

7. European Union Returns and Cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to withdraw from your purchase within 14 days after receiving the goods, unless a legal exception applies.

After notifying us of your decision to withdraw, you generally must send the goods back within 14 days.

For eligible withdrawals, we will reimburse the applicable product price and the cost of standard delivery, where paid. Additional costs resulting from your choice of a more expensive delivery method may not be refundable.

We will issue eligible refunds within 14 days after being informed of your decision to withdraw. We may withhold reimbursement until we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.

To exercise your withdrawal right, contact us at betterdotcomofficial@gmail.com.

These provisions do not limit any additional rights available under applicable EU consumer protection laws.

8. United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your purchase within 14 days after receiving the goods, unless a legal exception applies.

After notifying us of your decision to cancel, you generally must return the goods within 14 days.

For eligible cancellations, we will reimburse the applicable product price and the cost of standard delivery, where paid. Additional costs resulting from your choice of a more expensive delivery method may not be refundable.

We will issue eligible refunds within 14 days after receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.

To exercise your cancellation right, contact us at betterdotcomofficial@gmail.com.

These provisions do not limit any additional rights available under applicable UK consumer protection laws.

9. International Returns

Better Dot Com LLC primarily serves customers in the United States and ships to eligible destinations worldwide.

Return procedures, delivery arrangements, and consumer rights may vary depending on the destination country.

Unless we state otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.

International customers should contact us before returning an item so that we can provide the appropriate instructions for their location.

Customs duties, import taxes, and other charges associated with an international shipment are subject to the applicable purchase terms and relevant law.

10. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, refunds will generally be issued to the original payment method unless otherwise agreed or required by applicable law.

The time it takes for a refund to appear in your account depends on your bank, card issuer, or payment provider. Additional processing time may be required after we issue the refund.

If you have not received an approved refund within a reasonable period, please contact us at betterdotcomofficial@gmail.com.

Refunds and any permitted deductions will be handled in accordance with this policy and applicable consumer protection laws.

11. Your Consumer Rights

This policy does not limit or exclude any rights or remedies available to you under applicable consumer protection laws.

Depending on the circumstances and your location, you may have additional rights where goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable legal requirements.

Where mandatory law provides rights or remedies that differ from this policy, the applicable law will prevail.