Better Dot Com LLC ("Better Dot Com," "we," "us," or "our") operates this website and online store, including its related content, features, tools, products, and services (collectively, the "Services").
Our store is powered by Shopify, which helps us provide our Services and process customer transactions.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, browse our products, make a purchase, contact us, or otherwise interact with our Services.
Please read this policy carefully. By using our Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular processing activities, we will seek that consent separately.
1. Personal Information We Collect
"Personal information" means information that identifies you, relates to you, describes you, or can reasonably be associated with you. It does not include information that has been anonymized so that it can no longer reasonably identify you.
Depending on how you interact with our Services, we may collect the following categories of information:
Contact information: Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Order and transaction information: Products you view, add to your cart, purchase, return, exchange, or cancel; order history; transaction records; and order confirmation details.
Payment information: Payment method, payment status, transaction identifiers, and other information needed to process purchases. Payments are handled through applicable payment processors. We do not necessarily receive or store complete payment card details.
Account information: Your username, password, account preferences, saved settings, and other information associated with an account, if you create one.
Communications: Information you provide when contacting customer support, submitting an inquiry, reporting an issue, or otherwise communicating with us.
Device and technical information: Your IP address, browser type, device characteristics, network information, and other technical identifiers.
Usage information: Information about how you navigate and interact with our website, including pages visited, products viewed, interactions with website features, and the time and manner of your visits.
Marketing preferences: Your subscription status, communication preferences, and interactions with promotional communications, where applicable.
We collect and process personal information only as permitted by applicable law.
2. How We Collect Personal Information
We may collect personal information from the following sources:
-
Directly from you: When you place an order, create an account, subscribe to communications, contact us, or provide information through our website.
-
Automatically: Through cookies, pixels, server logs, and similar technologies when you browse or interact with our Services.
-
From service providers: From companies that support our website, payment processing, analytics, customer support, order fulfillment, and other business operations.
-
From third parties and business partners: Where permitted by law, including information used to support advertising, fraud prevention, and other legitimate business purposes.
3. How We Use Your Personal Information
We may use your personal information for the following purposes.
Processing Orders and Providing Services
We use personal information to process payments, confirm purchases, fulfill orders, arrange shipping, communicate about deliveries, manage returns and exchanges, and provide customer support.
We may also use it to maintain customer accounts, remember preferences, and provide a more convenient shopping experience.
Marketing and Advertising
Where permitted by law and subject to applicable consent and opt-out requirements, we may use personal information to send promotional emails or other marketing communications, measure advertising performance, and show relevant advertisements.
This may include using information about products you viewed, items in your cart, previous purchases, or interactions with our website to help make advertising more relevant.
You may unsubscribe from promotional emails at any time using the unsubscribe link in the email. This does not prevent us from sending necessary non-promotional communications, such as order confirmations or important account notifications.
Website Improvement and Analytics
We may use technical and usage information to understand how customers interact with our website, troubleshoot technical issues, improve website functionality, evaluate product interest, and enhance the shopping experience.
Security and Fraud Prevention
We may process personal information to verify transactions, protect accounts, detect and investigate suspected fraud, prevent unauthorized activity, and protect our customers, business, and Services.
Customer Communication
We use contact information and communication records to respond to questions, resolve complaints, provide order updates, and manage our relationship with customers.
Legal and Regulatory Compliance
We may use or disclose personal information when necessary to comply with applicable laws, respond to valid legal requests, protect our legal rights, resolve disputes, enforce our agreements, or meet other lawful obligations.
4. Cookies and Similar Technologies
Our website and Shopify may use cookies, pixels, and similar technologies to support website functionality, remember preferences, maintain shopping carts, understand website traffic, and support advertising activities.
These technologies may collect information about your device, browsing activity, and interactions with our Services.
Depending on your location and the technologies used, you may be able to manage cookie preferences through our website or your browser settings. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
Disabling certain cookies may affect some website features, including shopping cart functionality or checkout-related experiences.
5. How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances, subject to applicable law.
Shopify and technology providers: We share information with Shopify and service providers that support our website, hosting, analytics, security, and technical operations.
Payment processors: We share the information necessary to process payments, verify transactions, and manage refunds.
Shipping and fulfillment providers: We share relevant contact, order, and delivery information with carriers and other service providers involved in fulfilling your order.
Customer support and business service providers: We may share information with providers that help us manage customer inquiries, communications, and business operations.
Advertising and analytics partners: Where applicable, we may share certain online identifiers, device information, or website activity with advertising and analytics partners to measure campaigns and deliver relevant advertising. Depending on the circumstances and applicable law, some of these activities may qualify as targeted advertising, sharing, or selling personal information under particular privacy laws.
Business partners and affiliates: We may share information within our corporate group or with business partners where necessary for legitimate business purposes and as permitted by law.
Legal and regulatory authorities: We may disclose information to comply with applicable laws, valid legal processes, regulatory requirements, or to protect our rights and the rights of others.
Business transactions: Information may be disclosed as part of a merger, acquisition, restructuring, financing, bankruptcy, or sale of business assets.
At your direction or with your consent: We may share information when you request or authorize us to do so.
We do not disclose personal information indiscriminately. Any disclosure is subject to applicable legal requirements and the relevant circumstances.
6. Shopify and Third-Party Services
Our store is hosted by Shopify. Shopify processes personal information relating to your access to and use of our Services to provide, maintain, and improve its platform and related features.
Information submitted through our store may be transmitted to Shopify and its service providers, including providers located in countries other than your own.
To learn more about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy.
You may also visit the Shopify Privacy Portal for information about privacy rights and options relating to information processed by Shopify.
Our website may contain links to third-party websites, payment services, or other platforms. Those services operate under their own privacy policies and terms. We are not responsible for the privacy practices or security of independent third-party websites.
We encourage you to review the privacy notices of any third-party services you use.
7. Children's Privacy
Our Services are not intended for children who are not legally permitted to use the Services under applicable law, and we do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe a child has provided personal information to us unlawfully, please contact us using the details in this policy. We will review the request and take appropriate action as required by law.
Where applicable law imposes additional requirements relating to children's information, we will comply with those requirements.
8. Data Security and Retention
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, and information transmitted over the internet may be vulnerable while in transit.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing Services, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
The retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.
When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.
9. Your Privacy Rights and Choices
Depending on your place of residence and applicable law, you may have certain rights concerning your personal information.
These rights may include:
-
Access: Request access to personal information we maintain about you.
-
Correction: Request correction of inaccurate or incomplete information.
-
Deletion: Request deletion of personal information, subject to applicable exceptions.
-
Data portability: Request a copy of certain personal information in a portable format, where applicable.
-
Opt out of targeted advertising or certain data sharing: Request that we stop certain processing activities where required by applicable law.
-
Withdraw consent: Withdraw consent where our processing is based on consent.
-
Object to or restrict processing: Request that certain processing activities be stopped or restricted where applicable.
-
Marketing preferences: Unsubscribe from promotional emails at any time.
These rights are not absolute and may be subject to identity verification, legal exceptions, and other requirements under applicable law.
How to Exercise Your Rights
To submit a privacy request, contact us at betterdotcomofficial@gmail.com or call +1 564-544-7455.
Please identify the right you wish to exercise and provide sufficient information for us to review your request. We may need to verify your identity before taking action.
Where permitted by law, you may authorize another person to submit a request on your behalf. We may require evidence of authorization and may separately verify your identity.
We will respond within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising your privacy rights.
Advertising Opt-Outs and Browser Signals
Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising, sharing, or sale of personal information.
Where supported and legally required, we will honor applicable opt-out preference signals, including Global Privacy Control (GPC), in accordance with the requirements that apply to our business.
Learn more about GPC at globalprivacycontrol.org.
You may also manage certain advertising preferences through your browser, device, or the relevant advertising platform. These controls may not apply to every device or account.
10. Additional Rights for UK and European Economic Area Residents
If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.
These may include the right to:
-
Object to certain processing of your personal information.
-
Request restriction of processing in specified circumstances.
-
Withdraw consent where processing relies on consent.
-
Lodge a complaint with the relevant data protection supervisory authority.
Where applicable, you may also have rights concerning international transfers and the legal basis for processing your information.
To exercise your rights, contact us using the details below.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
11. International Data Transfers
Better Dot Com primarily serves customers in the United States and also ships to eligible destinations worldwide.
Your personal information may be stored, accessed, or processed in countries other than the country in which you reside, including the United States and countries where Shopify or our service providers operate.
Privacy and data protection laws in those countries may differ from those in your jurisdiction.
Where applicable law requires safeguards for international transfers, we will rely on an appropriate transfer mechanism, such as an adequacy decision, Standard Contractual Clauses, or an applicable UK transfer mechanism.
For additional information about international transfers, you may contact us using the details below.
12. Privacy Complaints
If you have concerns about how we collect, use, or disclose your personal information, please contact us so that we can review your concerns.
Depending on your location and applicable law, you may have the right to appeal our decision or submit a complaint to your local data protection authority.
Residents of the European Economic Area can find information about national supervisory authorities through the European Data Protection Board.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers, business operations, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page and provide additional notice where required by applicable law.
We encourage you to review this policy periodically to stay informed about how we handle personal information.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.
Legal Business Name: Better Dot Com LLC
Email: betterdotcomofficial@gmail.com
Phone: +1 564-544-7455
Business Address:
Better Dot Com LLC
30 N Gould St, STE R
Sheridan, Wyoming 82801
United States
For purposes of applicable data protection laws, Better Dot Com LLC acts as the controller of personal information where it determines the purposes and means of processing that information.